Where can I find a CRM with a bot (so that she can ask and answer questions by mail)?

Question

CRM

Where to find a CRM with a bot (so that she can ask and answer questions by mail)
It is important for me to automate mail so that she can check the text of letters and respond according to a given algorithm. I did not find such a solution on the forums.
Help!

Answer 1

I see a solution something like this
Base with the right words in the request text by the user Answer
base.
The algorithm, of course, needs to be thought over, I mean the question-search-key-answer relationship
Select the desired answer text on the fly with subsequent sending.