What technology to choose to create a web phone (ip-telephony)?

Question

Telephony

There is a task to simplify the work of the customer survey department. Now there are two applications:
1) Database on sql access through a web browser that contains information, including the number to call.
2) PortGo - a softphone in which a number is manually dialed
We want to combine everything on one page, let it be a web page where there is a "Dial" button opposite the phone, by clicking on which the user dials the number and talks to the client.
The problem is further complicated by the fact that the operators mostly work from home, so it should be as simple as possible from the user's point of view.
One of the ideas is to make a "dialer" in flash and embed it in a page that displays information from the sql database.
Maybe there are other solutions? We assume that the user has a computer under windows and a browser.

Answer 1

Flash is no longer in vogue. We need WebRTC.
For browsers, the situation is approximately the following:
WebRTC - Chrome, FF, Opera latest versions plus mobile browsers Chrome, FF for Android
Flash - IE, Safari, all the rest
In iOS browsers, neither Flash nor WebRTC work as far as I know, so they make a "crutch" there in the form of a native application that the user downloads and installs when trying to call from the browser.

Answer 2

Add a dial button "Dial", which will have a link sip: 89991112233 (it's like mailto: [email protected]). PortGo should pick up the link and dial the number (at least I've seen other SIP phones pick up).

Answer 3

You can't just make a "dialer" on flash.
To do this, you need to use something like Flashphoner .
In your case, it's easiest to make links callto:79508885588orsip:79508885588