What systems exist for organizing a Help Desk?

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maniac_by2019-02-26 14:23:46

linux

maniac_by, 2019-02-26 14:23:46

Hello. What are free and maybe even convenient systems for organizing a Help Desk center. Or, at least, not as bestial as the JIRA Service Desk? The attitude of the Atlassians is completely off.

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5 answer(s)

E

Evgen, 2019-02-26
@maniac_by

There is a free monster called OTRS
UPD0: I forgot to say that the free version is only up to 6, it was already mentioned in the comments

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Sergey Ryzhkin, 2019-02-26
@Franciz

If a small organization can look at the GLPI. I somehow raised this bunch + FussionInventory for inventory. There are applications + a knowledge base where you can fill in the information.

E

enabl3, 2019-02-26
@enabl3

Not free, but adequate price tag and functionality.
helpdeskeddy.com

C

CityCat4, 2019-02-27
@CityCat4

redmine
mantis
bugzilla

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Vitaly Barilko, 2020-03-16
@Diversus

Help desk system