What remote support software did you use?

Question

System administration

Hey! Everything was fine, but now the office needs to strengthen the process of providing remote assistance.
Now we - support - use Quick Assist (out of the box solution from MS) and Remote Control Viewer (part of SCCM), in the case of Mac users we use Teams Screen Sharing Remote Control (MS Teams built-in solution). In general, the methods are somewhat artisanal, so we strive for the specific.
And the management requirements for the solution are as follows:

• Security;
  
• Ability to roll out in SCCM (that is, the presence of an MSI package);
  
• Ease of use by users (connection and remote control mechanics like TeamViewer or);
  
• Low lag or lack thereof;
  
• Ability to work with both Windows and MacOS;
  
• Small cost.
  

After reading forums and reviews, AnyDesk seems to be the best option. But I would like to know your opinion

Answer 1

Anydesk and no options. The most convenient and not eating traffic - this was important for us.
You can make a corporate installer - prescribed settings.
And you only need to pay for active sessions - which is very cool. For example - 1000 users - and we bought 5 licenses. The result is 5 active connections at the same time. For support - you can't imagine better.
You can buy the Pole with Alice - and give each computer a name - so as not to bother later.

Answer 2

I really like Remote Utilities.
https://www.remoteutilities.com/download/
The host has MSI, it's easy to use, there are a lot of convenient features.
I won’t say about the price, it’s up to 10pk for free, I don’t need it anymore - on the pricing website
https://www.remoteutilities.com/buy/licensing.php
Is it a lot or a little - I can’t say.
Of the minuses for you right away - there is no host for poppy yet, although they promise "coming soon".
So far, there is only Viewer, so you can control it with a poppy, but not with a poppy.

Answer 3

If the trusted infrastructure is RDP.
Otherwise TeamViewer
I've been using TeamViewer for a long time, but now it's completely screwed up. There are no eternal licenses, only a subscription, the price tag is horsey, users of old business licenses are slowly broken off.
There are many analogues now.
But there is no mention of safety. If you use software with third-party servers, then you can forget about security.

Answer 4

Could there be such an option?
https://www.nomachine.com/en/download

Answer 5

DameWare. True, I won’t say anything about the apple - we don’t have it.

Answer 6

Inside the DameWare network, on external Teamviewer Host laptops.

Answer 7

Litemanager
Available for different platforms.
Inexpensive.
Authorization by password and/or by domain account.
Connect to a host by hostname. its IP address or ID. To issue an ID, their server is used or their own NoIP server is deployed.
You can prepare an installation package with a preconfigured set of authorization and contact rules for the NoIP server.