What is the reporting tool?

Question

Outsourcing

We are a small 4 person business outsourcing company.
Calls are received on the phone, most issues are resolved remotely, some on the road.
We are currently reporting in excel.
Prompt service, help-desk, ticket system, in general, some solution.
To put on a server with a dedicated ip.
There was a database of clients, tasks, execution history, etc.

Answer 1

This is called CRM,
you can start with https://www.streak.com/
but in general - see freeCRM, for example, SugarCRM, but free ones are usually free

Answer 2

Посмотри битрикс24 в облаке, до 12 юзеров халява, может вам подойдет