What is the best way to return an item?

Question

Iron

I bought a monitor, on the right side of the monitor on a light background, some kind of barely noticeable grid at 45 degrees at some angles appears and really infuriates me, because I spend a lot of work on a white background.

I want to return the product. I will send to the "Rozetka" from my city to Kyiv.

You will need to provide a reason for the return. What to write? If I just write “not satisfied with the image quality”? Or is it better to mention those stripes / mesh? But I'm pretty sure they won't "notice" these stripes, as they're only visible against a light background and when viewed slightly to the left.

Answer 1

Write what the defect is, they will most likely send it for verification.

Answer 2

How long has it been since the purchase?

Answer 3

If you have not done damage and there is a complete set, you can say that there is a defect. Even if they don't see him, they have no right to refuse.
Better yet, take a printout of the consumer protection law with you, if they are against it, let them indicate on what basis the refusal.

Art. 707 of the Civil Code of Ukraine, the buyer may have the right to stretch for fourteen days from the moment of transferring the non-food product to the necessary amount, i.e. three lines of non-voicing by the seller, exchanging it at the mіscі kupіvlі or other mіscі kupіvlі or other mіscі, rozmіnіshnih, similar goods, analogous to the seller, style, complete set too. At the time of showing the difference in price, the buyer must carry out the necessary reconciliation with the seller.
Since the seller does not have anything necessary for the exchange of the goods, the buyer may have the right to return the seller's goods to the seller and pay for a penny sum.
Vymoga purchase about the exchange or return to the goods pіdlyagaє satisfied, if the goods are not used at spozhivannі, it is saved yogo commodity appearance, spozhivchі vlastіvostі ta for the plausibility of proving the goods from the seller.

Answer 4

In any case, they will do an examination if you hand over the goods on a similar claim. And then, to be honest, I don’t know about you, but according to the Russian OZPP, if you find a defect in a technically complex product within 15 days, you can demand the termination of the DCT in a claim, if the examination confirms, then the money should be returned.

Answer 5

If you want to return the money, then indicate "Wrong selection, the model does not fit" as the reason.
It depends on the store, but so far there have been no problems with the return.