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What if the customer asks for a discount?
In general, an order appeared, I roughly calculated the cost, but wrote to the customer 130% of the cost. The customer (UK, the second order from him) asked to be done for 100%. In these 30%, I laid down possible problems. What to do in this case? In principle, I can agree, but will he then start asking for less each time?
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In negotiation books, it is advised to give up the price only together with a decrease in the volume of work performed.
Otherwise, the customer may get the impression that you are leading him by the nose, and he will ask for a discount more. And further
If there are no other orders yet, then a discount can be made.
I always give a price fork, well, it’s just that in projects for more than two hours you can’t give a single price, if I give a single price, then I put certain risks, but there is a fork and the customer and I bathe in it, if something is wrong, we cut off part of the work so that the budget did not grow, or we increase the budget.
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