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mbcsoft2016-09-07 20:33:48
Freelance
mbcsoft, 2016-09-07 20:33:48

What if the customer asks for a discount?

In general, an order appeared, I roughly calculated the cost, but wrote to the customer 130% of the cost. The customer (UK, the second order from him) asked to be done for 100%. In these 30%, I laid down possible problems. What to do in this case? In principle, I can agree, but will he then start asking for less each time?

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4 answer(s)
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sim3x, 2016-09-07
@mbcsoft

In negotiation books, it is advised to give up the price only together with a decrease in the volume of work performed.
Otherwise, the customer may get the impression that you are leading him by the nose, and he will ask for a discount more. And further

A
Alexander Zolotykh, 2016-09-07
@zolotykh

If there are no other orders yet, then a discount can be made.

P
Puma Thailand, 2016-09-08
@opium

I always give a price fork, well, it’s just that in projects for more than two hours you can’t give a single price, if I give a single price, then I put certain risks, but there is a fork and the customer and I bathe in it, if something is wrong, we cut off part of the work so that the budget did not grow, or we increase the budget.

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jewubinin, 2016-10-08
@jewubinin

It is possible to give a discount,
but
necessarily with some nuance at work.
The simplest thing is more time.
Or not to do some kind of bonus inside the work.
But this must be agreed in advance.
So that the customer understands and chooses for himself

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