What are the systems for integrating chats and calls?

Question

ERP

We are looking for an analogue of AmoCRM. All accounting is maintained in automated Google spreadsheets, therefore, from all the functionality, only integration with communication channels is needed (social networks, instant messengers, calls, chats on the site, etc.), or more precisely:
1. maintaining correspondence and calls in one system
2. linking different duplicate channels into one client card
3. convenient uploading of information and management via API
4. ideally for free or much cheaper than the same Amo :)
Initially, I wanted to use jivosite, but there is no integration with Instagram.
Can you recommend similar services?

Answer 1

Do you want to dump because of the cost from Amo? Well, you can try Bitrix24 or RetailCRM.
1. It is almost everywhere.
2. I don't really understand. But most likely, too, is everywhere.
3. Everywhere.
4. Almost anywhere for free, almost everywhere like Amo.
Go to Google and search for CRM for your budgets and needs. It's too hard to figure out exactly what you want.
In general, hire a programmer, he will write a small CRM for you and you will use it for years with an infinite number of users, paying only for hosting for 100 rubles per month. Well, this is so, the option is already more wrong.

Answer 2

https://flectrahq.com/
Solve all your problems