What are the support standards?

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Zodiak712014-11-13 17:23:50

Standardization

Zodiak71, 2014-11-13 17:23:50

What are the support standards?

What standards exist, incl. international to implement product technical support?

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2 answer(s)

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cssman, 2014-11-13
@cssman

SLA - namely the international quality standard TP
ISO 9000 (GOST R ISO 9000) - a more general series of standards, incl. it is quite suitable for TP (a list of ITIL recommendations on it)

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Salley, 2014-11-17
@Salley

ITSM
ITIL

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