What are the pros and cons of bitrix CRM?

Question

CRM

The question is, a new marketer has come, once again wants to change CRM to Bitrix (now AMO CRM is used, its main disadvantage is the cost, it’s really expensive for 80 employees). I know little about CRM, but everything I've heard about Bitrix is ​​a terrible negative, and something tells me that this will result in eternal crap. Please describe your experience (or links to useful examples) Please provide specific problems that will help convince your boss that this is a bad idea. (well, or vice versa, hard pluses)
Well, I would like to see suggestions for alternatives.

Answer 1

Bitrix24 is not CRM, it's Bitrix24 Corporate Spend. CRM is only a separate module in it.
Pure CRMs are more developed, adapted and are initially CRM systems, rather than separate modules.

Answer 2

AMO is simpler and smarter interface.
As practice shows, the main difficulty of implementation is to force all bureaucratic procedures to be carried out.
In Bitrix, the devil will break his leg. But you can get used to it if you suffer for a while.

Answer 3

Depends on what criteria to compare. There are a million of them. Judging by the fact that your company generally raises the question of changing the CRM system, its implementation was not completed, because no one in their right mind changes what is already working, especially at the cost of such great labor intensity. And in general, look at CRM Meat Grinder on YouTube - https://www.youtube.com/watch?v=R34-vpnh1CU - the guys perfectly understand the pros and cons.

Answer 4

I also recommend looking towards https://planfix.ru, instead of Bitrix24.
Bitrix24, in my opinion, is too complicated a system to master. Some sections with settings can be 4-5 pieces on one screen. We tried to move to them 2 times, but it didn’t grow together =)
Well, it’s correct that we already wrote above that the main difficulty is to get all the work done in CRM, and not in mail / favorite messenger, etc.