What are the Helpdesk'i with support for e-mail, chats and telephony?

Question

Helpdesk

I really like the Freshdesk.com service for organizing a support service, but it only works normally abroad :(. Freshdesk is a customer support service by e-mail, phone and online chat, an application tracking system can be said.
Are there any Russian sites with which you can organize support for users of the program via mail, telephone and online chat? with online chat as well.We
have all the companies dealing with these issues, but for individual segments (or only telephony, or only online chats), I can’t imagine how to integrate them into a convenient system together :(
Maybe we have some analogue of freshdesk?

Answer 1

if still relevant, then -helpdeskeddy.ru
they have a multi-channel module, that is, applications can be accepted through social networks. messengers, mail, phone