What are CRM for IT department?

Question

CRM

I am looking for a CRM in which I can collect data about the organization from an IT point of view. Now everything is in a big dump of Excel and Word files.
I want everything to be in one place:

• Users (logins, mails, phones, access rights, etc.)
  
• Computers (names, hardware, IP, MAC, etc.)
  
• Network (graphical physical and logical topologies, address pools, dhcp servers, dns servers, gateways, etc.)
  
• Licenses (list of licenses for OS, software, hardware, etc.)
  

Something along those lines. I am considering options even without a ready-made solution, such as "as you set it up, it will be like that"

Answer 1

• For users of solutions such as IDM and IDA, they are full and you can reuse a lot of things (the same LDAP and address book).
  
• By hardware and CMDB licenses. For example, ralph .
  
• For networks, if the network is small, the same CMDB will do. If it is large, then IPAM solutions (there are also plenty of them, for example ). And if this is not enough, then there is NRI.
  

If necessary, in terms of the type of CRM (that is, interaction with users), then any service manager (the same redmine).

Answer 2

google spreadsheets

Answer 3

I agree about google spreadsheets. we just haven’t tried it, I won’t list it, but everywhere I have my shortcomings, in paid systems you actually use 20% of the functionality, the rest is very redundant and is not used or just takes time. We wrote to the atomic crm for programmers and admins, the table is integrated with the google calendar, the task falls into the calendar for people to conveniently track tasks and workload. Synchronization two-way