What are chatbots for?

Question

Social media

Why do we need chatbots in social networks and instant messengers? I understand correctly that it's like on the Beeline website: I go there, instead of supporting a bot. I write to him "why they take money from me for nothing" and he gives an automatic answer
. That is, the function of chat bots is to replace technical support?

Answer 1

The function of chatbots is to replace everything for you over time.