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Alexey Bespalov2018-12-20 12:31:49
1C-Bitrix
Alexey Bespalov, 2018-12-20 12:31:49

Webvisor not working on ajax order?

Good afternoon.
We can't check the checkout process (sale.order.ajax). There are suspicions that customers have problems with registration and leave.
But the Yandex Metrics webvisor does not correctly record the behavior of the ajax order. I wrote in support of the metric, they advised me to manually embed the sending of events
https://yandex.ru/support/metrika/code/ajax-flash.html
Isn't all this implemented in your basket?
Or probably Bitrix users have already encountered such problems, maybe you have a ready-made solution or advice?
Greetings!
With us, judging by the goals of the metric, some of the customers are lost at checkout. In Bitrix, it is complex, besides, the delivery modules are also crookedly working. It would be nice to see it in the webviewer, but it does not show the design process. More precisely, it shows but on the image, as a rule, the beginning of the checkout, and then the mouse just moves and nothing changes on the screen. As a result, it is not clear what is happening.
Yandex TP sent to the documentation. https://yandex.ru/support/metrika/code/ajax-flash.html
Bitrix TP is still silent.
Surely it's a common problem? Tell me there is a solution, maybe go to the webvisor v1, are there more settings? Or are there other options?

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