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Most likely missing (or crookedly configured) some drivers. Which ones - you can’t say right away, but you don’t give details. Drivers could be bundled with the device, or look on the manufacturer's website.
Here's what's in Google in the first line for the query "HP Pavilion 23-b004er usb 3 win 7"
support.amd.com/en-us/download/chipset?os=Windows%207
alex1nd , Disassemble the candy bar and see if the device manager is empty and the ports do not work, if you want to find people with the same problem on your hp website in support or on the forum, then the chances of finding such people are very small, and no one can do it right off the bat it will tell you to look, you can look through aida64, but it seems to me that there will be no sense either if they are not connected
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