The process of selling B2B telecom services to a customer, from the beginning of identifying needs to signing a contract?

Question

Telecommunications

It is necessary to roughly represent the entire reference stage of providing telecom services for large B2B firms, the so-called Best practices, from the beginning of identifying needs to signing a contract. I tried to search on tmforum, but unfortunately I did not find any specifics on this issue. Can someone suggest a resource or framework that describes this.

Answer 1

It depends very much on the service and capabilities of your organization, the level of adaptation of the service to the client. It is in fact a business process. Very rude - they found a client, signed a contract, built a fiber optic line for it, installed the necessary equipment, set up a network, provided a service, conducted acceptance tests, put it on technical support, went to the next one.