Task manager script/template for your project?

Question

Task Management

Hello, the essence of the question is that the company in which I work has its own self-written CRM
And the IT Department needs to somehow accept applications from users. Is there a thread script or template that can be integrated?
In fact, these are user notes for the IT department, or tasks.
Tasks by type - "Word does not work" "Application for the purchase of headphones" "the MFP needs to be fixed before Saturday"
And about crm, I would like to integrate this script / template there so that the user does not go beyond the "ecosystem"

Answer 1

yes, email
and already a department, if there are cool peppers gathered there, the whole thing is automatically processed by the
way, what does CRM have to do with it?