Successful software development methodology for an outsourcing company?

Question

Agile

Hello. There was a question recently about AGILE, and a great answer to it Where and how to learn Agile and SCRUM?
I read it, I understood it, it's great. But the place where I work is far from such conditions as the authors.
Tell me more examples of books translated into Russian that will be useful to me.
About the company:
1. Outsourcing to foreign countries. Therefore, ProductOwner is always offline, and the PM answers any question with "I'll check with the customer."
2. A bunch of old projects that hang on the support (Somehow it’s not possible to work with them using agile. Minor bugs, the original developers are long gone, or there is one left who is busy)
3. A company of 40 people, but there are a lot of projects and they are small .
PS : In short, I feel like it was in one of these books: "we are a support department, and introduced scrum, everything is great, but for some reason scrum does not help"

Answer 1

I'm afraid that in the situation described, it is necessary not to increase the number of Scrum books read, but simply look for another job... Or rebuild the processes in the existing almshouse. For in a normal scrum team, such software / PM would fly out like a cork from a bottle after two or three sprints. But if the status quo suits everyone else, then introducing Scrum there is like spitting against the wind.

Answer 2

You know the phrase "kill everyone, start with yourself"? Here it is the same.

Answer 3

Kanban will help you) Easy to implement, easy to use, very convenient for support and stream development.

Answer 4

+1 for introducing Kanban instead of Scrum, for that matter. Then at least your chances of success will increase, since from your description the current state of affairs is deplorable, and in Scrum there should be a quick solution to emerging issues, and not wait for several days.