Requires a free CRM for instrumentation with submission of applications and projects. There are options?

Question

CRM

You need a free CRM for an organization in the field of instrumentation and automation.
Requires submission of applications by clients, long-term projects (inside which applications can be submitted)
Notification by mail, binding of an SMS gateway
Formation of reporting (list of completed work).
Linking payment services to CRM
Differentiation by city
Possibility to leave a message through CRM
Evaluation of the contractor's work
Possibility to resume a closed request (by a client)
Filling in information about organizations and outputting data to acts, invoices, etc. (Electronic documentation)
Planning development and expenses for a year, two, three
And, accordingly:
-Cute and comfortable
PS: What is closest to these requirements, perhaps you will have to finish a lot yourself?
Maybe you don’t need CRM, advise what is suitable? Not too strong on this topic