Recommend literature to ensure the greatest convenience and functionality of the web service

Question

Marketing

I am interested in the most up-to-date and most complete information about the creation of a high-quality Internet project. Material is required that reveals the following questions:

1) what things should be paid special attention to when designing a site;
2) how to understand where the golden mean is between ease of understanding and functionality of the site;
3) what is a really high-quality and convenient service (a clear and understandable description);
4) how to understand what the user needs for his needs;
5) how to explain to users that this or that function is really useful and necessary for them;
6) how to organize such a concept and strategy for the development of the site, so that users would like to return to the site again and again and similar questions.

Any format of material is interesting (books, articles, links to websites, audio and video casts, presentations, and so on).

Answer 1

Start with Getting Real .

Answer 2

Look through Fowler's "Enterprise Software Application Architecture", it might come in handy.
In general, you touched on a very large area of ​​​​knowledge, which includes not only knowledge of designing and writing software, but also any theory about UI and usability, psychology, marketing, PR, advertising. And for complete clarity of the picture, all this will need to be flavored with our own experience, obtained, including by trial and error.
IMHO, you won’t find normal literature for some points, because “all felt-tip pens are different in taste and color”, especially No. 3. And if you find something, it will be either a bad translation from English, or literature not for the required target group.

Answer 3

If there were such literature or other materials (not from the series “How to become a millionaire on the Internet in 24 hours”), then it would not have a price or would be accessible to everyone, and there would be an ideal Internet around us.
PS I smiled at point 5 - seek advice from Microsoft, let them explain how they explained to a huge number of users of their OS that they need a "Start" button :), and that in the first versions of Windows it was not, well, or Microsoft Office (if not trifle).