Question on mail.ru: corporate soap was taken away :(

Question

Email

Comrades, tell me what to do. They hijacked a corporate mailbox (on mail.ru) used by the organization for more than 6 years, changing all the information, including in My World. No one knows the password recovery data (the answer to the question and at least part of the credentials), the employee who registered the box is not available. Dozens of documents arrive at this address every day. Redirecting all clients to a new address is very difficult (there are several hundred of them).

What are the ways to regain control over the mail.ru box in such a situation?

Answer 1

Corporate soap on mail.ru is PC.

Answer 2

Have you tried contacting mail.ru directly with an explanation of the situation? Provide them with documents confirming that the documents in this box are directly related to your company.

Answer 3

I'm afraid none. but in general it was stupid to let such a situation happen, now you have to clear up) good luck to you

Answer 4

Write a letter to the one who "stole" - what does he want for the return, or at least for forwarding the letters? In the meantime, notify customers of a change in email address.

Answer 5

found where to store CORPORATE mail to hell)

Answer 6

“Fuck such a bank :)” - meanwhile, the situation can be quite simple. For example, some city in the time zone +6 from Moscow. The corporate server falls, documents from the client are needed right there. We don’t spoil the technical support, often the night shift can’t do anything except accept the application. What are we going to do - tell the client “Come as soon as Nerezinovaya wakes up” or will we still give the address? The reaction is needed right now, the question “Wait a minute, we will try to wake up the admins, they just went to bed” does not rise - at least 30 minutes on this one will take in the best case. And there are hundreds of such examples, because now all large offices centralize IT in head branches, which are located in Moscow or St. Petersburg. And the locals are left only with enikey and cartridges to change.