Providing details by the provider?

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deseven2010-10-18 16:50:27

Law in IT

deseven, 2010-10-18 16:50:27

Good day to all.
One provider refuses to provide details on downloaded information. They motivate this by the fact that they do not have the technical capability and provide only general information (for example, that so much traffic was consumed on such and such a day and so much money was withdrawn from the account).
Meanwhile, traffic continues to go nowhere. Last weekend, I blocked direct access to the gateway, transferred all users to 3proxy, keep detailed logs, along the way I control traffic using flowtools. According to 3proxy logs, 500Mb came out in a week. According to Utel - 3GB.

Are there any laws that describe such things?

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7 answer(s)

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CentALT, 2010-10-19
@CentALT

It is quite obvious that you collect only web traffic on 3proxy, and the provider's billing counts all network traffic.
I advise you to just get up tcpdump on the external interface and see what other traffic consumers are on your side.

M

mihavxc, 2010-10-18
@mihavxc

You do not have to provide a detailed answer for free. In the same way as half of the cellular operators take money for detailing. Here it is worth thinking about changing the provider, if he treats his customers this way.

E

elliadan, 2010-10-18
@elliadan

I wonder if your "Utel" and our (Ukrainian) "Utel" have the same owners? :)

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pooh1, 2010-10-18
@pooh1

3 years must be stored. We store. We provide only for money or to the relevant authorities.

P

pwlnw, 2010-10-18
@pwlnw

There are no specific rules. There is billing certification. What the billing collects will be considered the truth, regardless of the detail. Thus, the court is always on the side of the provider.
Since you know what flowtools is, can you mirror external traffic to a separate device and analyze it? this will completely eliminate hints of any of the most complex variants of rootkits and so on.
well, or at least run tcpdump on the external interface.

I

Ilya Ableev, 2010-10-19
@ableev

In general, read the contract - what is written in it is in it.
Usually information is stored in billing, as mentioned above. And the fact that the user has packet headers, any unnecessary crap that is blocked by firewalls, firewalls and other rubbish is not the fault of the provider.
I doubt that they store information about connections in the past.

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nicolnx, 2010-10-19
@nicolnx

try to put a link for the night and see how much the provider will count for you during this time.