Printing error "Failed to calculate the conversion factor to tons for the unit "kg". Please contact your administrator"?

Question

1C

Hello! Faced such an error. Failed to calculate conversion factor to tons for unit "kg". Contact your administrator. Storage units and reporting units cost pcs. We made an extension for the goods acceptance document, but errors appear in the sales documents. Please let me know if anyone has experienced this and how to solve this problem.

Answer 1

only the administrator knows what he or not he programmed there
or another 1C program

Answer 2

nu there is such a thing as a coefficient. recalculation, sometimes especially when loading units of measurements, they forget to fill them in.
I would check them first)