Overheating of your own network equipment or equipment of the provider?

Question

Electronics

Hello dear community. There was a dispute with the provider to identify overheating of network equipment on my part or on the part of the provider. This winter, the provider brought optics to my summer cottage, the provider installed my own Gpon, but I connected my own TP-Link Archer C6 oil router to it. The equipment was installed under the roof of the house (the roof is ventilated with outside air), so that the signal would spread to the entire territory of the dacha. Provo installers. were not opposed to this arrangement. Pants were full of happiness and joy, that a network appeared in the wilderness, everything was fine, high speed downloads and downloads, etc. But then summer came, and then one hot day the Internet disappeared. I go into the router to the connection section using the pppoe protocol, the login and password are normal, but there is no dynamic ip, by zero, the rest of the settings were by default, didn't change. I press the connection, nothing happens (I’ll say right away that the router did not give any failures, brakes, lags at such a high ambient temperature. I reboot the router, the same effect, the connection is zero. I decided to check the GPon provider, the PON, POWER, LAN indicators in Normal, green. I reboot gPon, everything seems to be normal, the indicators are normal. Then I check the technical manual of GPOn and my router, or rather the section with the maximum allowable operating temperature, I checked, the containment conditions fall into the framework, everything is fine. everything seems to be in order, the indicators are normal. Next, I check the technical manual of GPOn and my router, or rather the section with the maximum allowable operating temperature, I checked, the conditions of detention fall within the framework, everything is fine. everything seems to be in order, the indicators are normal. Next, I check the technical manual of GPOn and my router, or rather the section with the maximum allowable operating temperature, I checked, the conditions of detention fall within the framework, everything is fine.
I call the provider in the department, they begin to advise me on standard procedures and manipulations with rebooting, shutting down, establishing a new connection, etc. I say that I did everything, they let's check whether the signal reaches me. They begin to say that everything is fine with them. But I have the same result, all zeros, and after a long conversation, they decided to issue an application, probably for a "sort of repair," the provider's operator called me back several times, claiming that their engineers were working on the problem, and here is a miracle in area 19: 00 (when the 38 degree heat subsided) the router received the long-awaited IP, I go into the browser, the sites do not open, after 10 minutes, one site was loaded by half, but in jumps (well, I think they are probably fixing it). By 22:00, speed was restored. Then I decide to go to the speed test. The result is the following download speed is maximum (for my tariff) 50 Mbps, but the download speed is less than 1 Mbps. At the same time, video from video hosting sites and access to sites was without problems. Well, I think it means the provider has fixed it. Morning 9:00 I go to the site, it comes in, the video is loaded without problems. Went out for breakfast. And at about 10:30 I decided to go online again, and here, everything is new, it slows down, video hosting does not work. The speed test barely loaded, switched to checking the speed in KB / s. Result: download speed 5980, download speed 0.14. ping 2 ms. Jitter 123 ms, loss 13%. By 12:00 the router was again unable to get ip and other elements from the network. Everything is zero again. By evening, the router again, on its own, connected to the network, received iP. And the speed gradually leveled off in the evening, but here's the download speed through speedtest again, remained low. I call the provider, he claims that everything is fine with them, but he will issue a new application, since the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. I call the provider, he claims that everything is fine with them, but he will issue a new application, since the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. I call the provider, he claims that everything is fine with them, but he will issue a new application, since the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. he claims that everything is fine with them, but he will issue a new application, since the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. he claims that everything is fine with them, but he will issue a new application, since the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. but issue a new application because the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. but issue a new application because the problem has reappeared. So the question itself arose whether my equipment, or the provider’s equipment, is overheating, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for clients come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. whether my equipment overheats, or the provider's equipment, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for customers come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. whether my equipment overheats, or the provider's equipment, for example, a distributor block (to my shame I don’t know exactly what it is called) from which fiber optic cables for customers come out. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. for example, a distributor block (to my shame, I don’t know exactly what it is called) from which fiber optic cables exit for customers. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. for example, a distributor block (to my shame, I don’t know exactly what it is called) from which fiber optic cables exit for customers. Can the provider's equipment, when overheating, give such lags to clients in terms of optics, or, let's say, from the same optics distributor, it lags for one client, and works for the rest without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. Does the rest work without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider. Does the rest work without problems? Or is it an unscrupulous provider who wants to throw the blame on the client and not deal with the problem on their own? (I will clarify that this optics distributor is located very far from the provider's head office). The neighbors do not have the ability to check the connection from this provider.

Thanks for the replies!

Answer 1

remove your router from the chain and raise the connection directly on your computer, business for a couple of minutes, and it will immediately become clear who is to blame.

Answer 2

In any incomprehensible situation, getting from the provider, "yes, this is our cant," requires considerable effort.
I had cases when correspondence with support, engineers and managers took several months.
All you can do is exclude your router from the chain, show that the problem can be reproduced on several different pieces of equipment. If they don’t believe, let them come with their laptop during the heat and show that there is no problem.

Answer 3

Summer - Hot.
We start by checking the PSU.
He is the first to get tired in warm weather. If everything is fine there, we go further (NOT otherwise)
TP-Link Archer C6. open the device.
We see different large microcircuits, most likely there is 1 for sure.
We feel the one that is hot with a finger.
Glue a radiator onto it on a thermal adhesive tape (or hot-melt adhesive, ...) (I took a piece of a can from any piece of aluminum).
Make sure there are holes in the case for ventilation.
You can place the case so that warm air leaves from above and cold air comes from below (put sideways).
And you will be happy with me +45 indoors, everything is rustling right now.