Options for organizing corporate mail for a small business

Question

gmail

Good day!
It is required to organize a postal service for a small business. What software tools can be used to do this most efficiently and inexpensively?
It is necessary to organize convenient sorting and storage of mail messages by clients and performers (web studio).

Initial data:
- 10 computers, 10 e-mail users
- 10 mailboxes (general, messages divided by topics)
- correspondence volume - up to 50 messages per day (incoming and outgoing)

What we want:
- automatic sorting of incoming letters by filters (correspondence with the client - in a separate thread, both incoming and sent. Mail has filters, but only by incoming ones, a correspondence branch is collected in Gmail, but there are no folders where you can filter mail by filter)
- convenient mail search (in mail.ru search does not work at all)
- good antispam
- web interface (maybe + local software)
- free of charge or within 10,000 rubles.

What have already been tried.
— The Bat! - there are filters, sorting into different folders. Did on the server and the mail base was the general for local versions. It is inconvenient that the mail is only local, without the web, you cannot look through a mobile device. There was a problem with new letters, they were downloaded to each local computer separately, there were many duplicates. There is a limit of 2GB in terms of mail volume, you need to store 10GB of mail.

- gmail.com is good mail, web, there are branches, good search, but you can’t create several folders in the Inbox and sort mail there, after a week the mail feed turns into hell knows what. Using labels is inconvenient because you need too many of them. It is impossible to merge several branches into one (because one question can be written from different boxes)

- mail.ru is also good mail, there are user folders, mail sorting by filters. It’s inconvenient - there is no correspondence history, only incoming mail is sorted, all sent letters are in one folder and it’s not easy to understand what they answered. Another big disadvantage is that mail search does not work at all. Can't find the email or the subject line.

— Outlook. It seems like a classic mail program, but I never managed to properly configure it. If installed on local computers, then the first user downloads new mail and other users do not see it. Server solutions cost some crazy money.

I believe that technologies do not stand still and there are still options for organizing corporate mail. You can pay for a competent consultation.

Answer 1

Have a look at this: en.wikipedia.org/wiki/Zimbra Chances
are this is what you need.
There is also an OpenSource Edition

Answer 2

Sorry, but the email and CRM you want to combine are slightly different things.
About the free complex analogue of Exchange - Zimbra - you have already been told, and the CRM that you need is not mail at all, although email. CRM does not exclude mail.
There are a lot of free CRM, ticket system - i.e. task / application management systems from users, try searching for the keywords free crm, free ticket system - otrs, rttracker.
Perhaps the "free" versions of Sharepoint Foundation/Essentials, cut down by the number of employees, may still be suitable for you, If you have terrible integration with the platform from MS

Answer 3

Gmail
In gmail, you can create nested labels and move messages there using filters

Create nested labels. To establish a hierarchy, place a sublabel below a more general one. For example, you have a label for letters related to holidays, and you want to use another one that will refer to a trip to Bulgaria. In this case, create the label "Bulgaria" inside the label "Vacation". To do this, you need to add a slash to the name of the main label. The nested label would be "Vacation/Bulgaria".

To organize messages, you can set up automatic assignment of labels to incoming letters. They will be removed from your inbox, but you can view them later. To do this, when creating a filter, select Skip inbox (archive) and Apply shortcut:.

Outlook
So that the first user does not download all the mail, you need to switch to using the IMAP protocol. It is better to pass mail through gmail to combat spam and to automatically create a backup copy of the company's correspondence.
Own server
Of several options, I settled on hmail server It integrates very easily with antispam and antivirus. If you wish, you can attach a web interface, I like roundcube
more than others. From personal experience, I can say that in your situation gmail is the most preferable option. Don't forget that you can use your domain to work with gmail

Answer 4

For Google Apps, you can search here www.google.com/enterprise/marketplace/search?query=crm
I was looking for free stuff first.

Answer 5

* Yahoo Business
* Teamlab - in fact, email through the portal + everything-everything. In my opinion, less than 10 users is free (at least we don't pay anything).
Plus, I will summarize the previous speakers:
* Yandex.PDD (mail for domain)
* Google Apps - now only for a fee, 50 USD / user
* Zimbra