Normal accounting and documentation systems do not exist?

Question

Documentation

I asked myself the question of maintaining convenient documentation with the ability to build reports.
All systems are either not convenient or narrowly focused.
I conducted a survey of my friends, but everyone asks for something narrowly focused.
I concluded that it is necessary to develop a flexible system with the ability to build forms and reports, with flexible access rights.

Before writing, I googled hard, but I did not find free open source software. Maybe I searched badly?
Also, based on the results of this issue, I invite those interested to connect to the development. It will be a self-installation Yii framework application + open service. You can limit the number of entries and take ridiculous money for using online.

Answer 1

The question is not very clear - what kind of documentation and for what purpose do you intend to keep. The easiest tool is Excel. everything else will be specialized

Answer 2

I support your question. Please report the results, I can help in testing. Really annoying, sometimes, when you come to a company, you have to spend hours looking for a wi-fi password on pieces of paper, and even worse, some ppp passwords of providers that cannot be recovered without a passport, not to mention the network infrastructure, when a burned-out switch is hidden under the ceiling, I would like to leave a decent “trace” after myself.

Answer 3

Kk showed my many years of experience in network administration:
For AD inventory, there are both a bunch of specialized p / o and self-written scripts for posh / vbs - at one of the last jobs, several hundred people bought ManagEengine ServiceDesk.
To account for the tasks of the IT department, any ticket system or project management used in the company is suitable - the same ms project.
For documentation, as practice has shown, so far there is nothing better than any wiki engine either.
You have already been advised above about ITIL - on my own I can say that wherever you go - the first and only way to find out everything is to bypass and document the ecosystem, at least for yourself, then bring it into a single template / standard and already describe it in it. When leaving - leave to the heir.
I came to companies where the admin was the most advanced employee - and in some companies of 3-5 people the admin is not needed, and outsourcing - quite expensive in the subscription service of such micro companies - had to be rescued.
And purely from myself I can say that at first there is nothing better than a notepad and a pen for quick text entries - and then drawing maps, documenting the rest of the menagerie.
Collecting information about computers / hardware is far from a secondary task and is solved much faster than going around the entire building and documenting all unmanaged switches and links between them, for example.