Is there specialized software for technical support?

Question

Technical support

Often contacting various technical support, they receive a letter with a response like "Your request is number 88, do not change the subject of the message, otherwise you will not be answered." The question is, is there any special software / scripts for this need or write it yourself?

Answer 1

itil 1c , HP OpenView Service Desk and Adventnet ManageEngine ServiceDesk , google search ServiceDesk

Answer 2

I would also add OTRS and GLPI