Is there specialized software for technical support?

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serezha932014-05-07 08:49:00

Technical support

serezha93, 2014-05-07 08:49:00

Often contacting various technical support, they receive a letter with a response like "Your request is number 88, do not change the subject of the message, otherwise you will not be answered." The question is, is there any special software / scripts for this need or write it yourself?

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2 answer(s)

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oia, 2014-05-07
@serezha93

itil 1c , HP OpenView Service Desk and Adventnet ManageEngine ServiceDesk , google search ServiceDesk

A

Andrey, 2014-05-26
@Pilik

I would also add OTRS and GLPI