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Is there a ready-made solution for integrating crm with telephony (cloud)?
I know that there are, I'm interested in opinions and advice, which providers with which crm.
You need to connect a virtual PBX that integrates with crm. Is there a solution already ready, if not, the timing?
It is necessary that the system transfers the call to the assigned manager, shows who is calling. Managers are constantly in the "fields". In this case, there should be a recording of conversations!
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Почти во всех крупных crm есть интеграция с sip asterisk либо ему подобными.
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