Is there a problem when scanning the marking code with 1C Enterprise Accounting 8?

Question

1C

Platform 8.3.18.1201
Configuration 3.0.84.46
The problem is that when accepting a shoe product and selling shoes through ISMP, when the shoe marking code is scanned, an error pops up - the object field was not found (Number of Packs). Tell me what can be done in this situation and correct this error?

Answer 1

Most likely, the marking scanner was finalized for another document (possibly an implementation), where there was a "Number of Packs" field, and in the acceptance document this field is called a little differently.
You can click on "Generate a bug report" and see the place in the code that fails and fix it. Or call a 1C programmer to fix this problem.