Is it possible to run with the existing Asterisk hardware and software? If not, what should be purchased? What is the best CRM to use?

Question

Asterisk

The main task
To organize the work of the contact center for 4-6 operators with the possibility of expanding up to 40 outgoing / incoming calls. Multichannel number 495.
Intended field of activity
Marketing research (reviews on goods, services) - Large retail chains (hypermarkets of household appliances, products, cosmetics, etc.)
Sociological surveys of the population - Research centers, state social institutions
Cold sales of goods and services using scripts - Internet stores, medium-sized organizations, insurance companies, pension funds
Information services - Medical centers (registration), credit organizations (collection), municipal or residential complexes (changes in tariffs, provision of new services), Internet providers
Hotline - Internet stores, pension and insurance organizations, medical institutions
Secretariat (first line) of organizations
Available hardware
Gateway Avaya G430 + Avaya ICC / LSP ICC LSP S8300B V4 ,mm710b e1 / t1 media module, mm711 analog media module)
IP phones AVAYA 9650
Platronix headsets Cisco NAS routers
/switches Desirable software Asterisk CRM (???) Modules for work Multi-level voice menu (IVR) Unlimited number of call processing scenarios Forwarding Greeting Caller name display Voice mail Recording 1000-1500 hours of conversations. Storage period 1 month


Call statistics
Checking the number using a template
Autoinformer
Autodialing
Evaluation of the quality of the operator's work (not necessarily at the start)
ICM intelligent contact manager (not necessarily at the start)
Do not judge strictly!

Answer 1

it is best to do without gateways at all