In which program to issue a TOR for setting up a PBX?

Question

Asterisk

Good time of day% habrauser% Tell me
, in which program or online service could I issue a technical specification for setting up a PBX, so that in it (it) a user (far from telephony) could himself make up the order of the call?
I saw very intuitive schemes at the sip telephony provider zebratelecom.ru ()
and at Sipuni ()
Unfortunately, there is no way or means to write your own code in JS. ¯\_(ツ)_/¯
I tried to do it in Excel using tables and drop-down lists - but as it turned out, it was not intuitive, it was not clear to users at all.
Does anyone have any suggestions?

Answer 1

Are you seriously?
We open any test editor and write:
"If a call came to the number 74951111111, then play this garbage, then ask 'press 1 for ...', then all phones in the sales department should ring and louder ..."
Etc.
After he writes and sends to you, carefully read and ask questions, "what if ..."
Print out the final TOR in the form of a verbal algorithm and sign it.
Why do you need some software there?
If a person does not understand what you want from him - take as an example the TK from the last project, throw out personal information or company data from there and show it as an example. Everyone immediately perks up and sends a treatise of their wishes.
You need the TK, not the client, because the more precisely you yourself, with the help of the client (and nothing else), compose it, the easier and faster the work will go.

Answer 2

If we are talking about a dial plan, then in any tool that allows you to visually design a dial plan. For example www.apstel.com (search for "asterisk dial plan generator").
However, I agree with my colleague, if the client does not know how to formulate the requirements for the dial plan, then the tool will only confuse him even more.

Answer 3

The client draws by hand, on paper, with arrows. Then you redraw, for example, in Visio. And approve this TK.

Answer 4

Word and don't get pissed off, why strain the customer? Can't write yourself? help him then you work with him

Answer 5

For example www.apstel.com (search for "asterisk dial plan generator").

It's strange how much I've been looking for, but I didn't put the question to Google. Thank you.
Roughly speaking, I want to move away from the Word, they write such heresy.
I wanted to come up with a template - to prepare the initial information (a list of employees and their extension numbers, trunk data, IVR, groups, queues, etc.) and then they put them in the form of blocks one after another and see, and most importantly, understand what and how it will be.