I can’t renew the domain, the registrar writes that I don’t have this?

Question

Domain name market

I'm trying to renew the domain
prazdnik-1-1-1.info
And the registrar www.reg.com writes that I don't have domains. Maybe I mixed up the registrar (a year ago I registered on different sites), but it seems to be writing this one. I receive a letter from this registrar in the mail that I need to renew this address.
Can the same domain be re-registered through hosting? I'm on Gino
Support wrote
To transfer a .info domain, you need to have a transfer code in your possession and unlock the domain for transfer.

Answer 1

https://who.is/whois/prazdnik-1-1-1.info
Registrar reg.ru. You can re-register only when the deadline expires, and if there is no hold, and if no one intercepts. You can make a transfer. Do you have a link in your email to your personal account or something like that?