How to "Unfreeze" a suspended Upwork account?

Question

Upwork

Friends! Tell me how to properly build a letter in support for defrosting.
The story is that there is an account with a lot of work done, all with 4.5 stars. For the first time I used connections more than the norm, and the next day I received a letter of happiness.

Support Letter #1

He explained that he was taking a break from remote work on the upwork, and when he returned, he decided to earn extra money quickly by spending connections .. To which they replied

Letter from support #2

There are no certificates and diplomas, so the question is for connoisseurs - is it possible to get rid of some kind of handicraft version of certificates / diplomas and does anyone have a similar experience of defrosting an acc.

Answer 1

Hello, just the other day I managed to unlock my account. I was also suspended due to a large number of contracts without work.
I wrote in a letter that I am in an agency that a friend created. He is an experienced developer and they can ask him about my experience. And added that I am also an experienced developer

Answer 2

I usually write that they are ****ing and I will sue them in the
last blocking, they asked for more verification, for which I sent them five times and after that they unlocked