How to understand / fix the situation with JS on upwork?

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coderisimo2016-06-04 11:52:24

Freelance

coderisimo, 2016-06-04 11:52:24

Here are my stats

, all previously opened deals are CLOSED, the reviews seem to be good.
There are currently 2 projects in progress. One has been going on for 3 months. At the same time, JS 93% .
Can you explain what's wrong? Is there a way to view private reviews? To know your weaknesses, you need to understand the true reaction of the customer, but how is this possible if he is satisfied with everything in communication with you, and then bang and leaves a negative review?
Thank you.

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Puma Thailand, 2016-06-04
@opium

ooh i have a great article for you
pumainthailand.com/kak-poluchit-pravilnyj-fidbek-o...