How to talk about the negative experience of cooperation with the Habr user?

Question

Habr

Last year, following the discussion of the post habrahabr.ru/post/243049/, I chose one of the commentators as a contractor to develop a GIS for our company.
The work was done, paid for, then there were minor improvements, also paid for.
As a result of the operation of the development, its instability (appearing errors) was revealed.
Based on the results of work on several cases, the contractor got tired, and he rolled out a condition: either pay extra money, or I will not do anything else.
To the question, how about dividing paid improvements and work on bugs, there was no answer, the contractor disappeared from communication.
As a result, there is a desire that all subsequent customers of this user, to whom he will offer his services, know about the possibility of such a deal - but I do not see such a possibility.
Where can I write user feedback?
Or nowhere - and I'm a fool myself, that I chose a contractor at a service where there is no such possibility?

Answer 1

Was it written in your contract that he was hired to you as a slave for life and was obliged to eliminate any identified bugs for FREE until the end of his days? There is an acceptance of work, you can cover this stage with any tests, beta testers and the like, if the work is formally accepted, then further refinement is only for a fee and under a separate contract. There are bugs in any systems, and the larger the system, the more bugs - this is a natural process, but you do not undertake to sell your product to a client to support it for free indefinitely and finish it under its infrastructure.

Answer 2

Quoting the rules ( déjà vu )

Habrahabr is not a plaintive book. Our life is full of injustices, but this does not mean at all that every tragedy and drama needs to be told to the IT community. As a rule, in such articles there is only swearing, disassembly and showdown with the transition to personalities and the publication of personal correspondence. We are categorically against this on Habrahabr, so please refrain from complaining publications, and if someone cheated or robbed, contact the police.

Answer 3

Did you accept the job formally? how did you test the work? did he give you any guarantees after you accepted his work? and if he didn’t, then he shouldn’t have done anything at all, so you can consider it as a gesture of goodwill on his part to work with you for free.

Answer 4

Then you still need the functionality "complain against the customer")

Answer 5

Just write on the toaster. And tell all your friends. You let off steam, and normal developers will take note of which of the customers to bypass.

Answer 6

As in the old advertisement: "Carefully read the speech", or in your case - make it right ...
Well, we have a corporate website, there is a "writer" of this site who wrote it and removed his jambs in the process of filling it out for a couple of months. Now there is a contract for technical support of this site with the same writer. The price of the contract is small, but regular. Small amounts of money are regularly transferred. I can not touch him (the writer) for a year. Everything works, the content through the CMS or I, or the manager, brings it to the site, everything is OK. Or maybe you need something - either insert a slide show, or connect an online consultant, or a jamb will come up in the code - for some reason there are no questions about improvements.

Answer 7

manuel_pablo Sorry, but what you wrote looks like hysteria. No facts, no input. Nothing!
So. Questions:
1. What was the condition for completing the work and was it written down in the form of a contract?
2. Have you, as a customer, carried out acceptance testing of the result you accept from the contractor?
So far I see that it is necessary to escape from such customers:
1. A written contract
2. A written test that the acceptance test was carried out and the customer has no questions about the result
3. Written acquaintance with confirmation from the customer that further cooperation after accepting the result is a completely different job and it is paid separately.

Answer 8

Any improvements must be paid for, unless otherwise provided by the contract, and if provided, these improvements are usually included in the price, that is, in any case, you pay for them, sooner or later, no one will work for free.