How to stop the customer when he has diarrhea of ​​​​ideas?

Question

Freelance

Actually a subject. There are adequate customers
. Design, development, some edits, delivery of the project

But there are simply unbearable
"Let's do it this way, redo it, 1 pixel more here and less there"
The dialog with corrections can last up to 4 hours and often you just return to the original data.
This is not only extra work, but also just tired of working on one block of the site for so long.
There are just some unnecessary things and questions, constant questions, ala "How will my site look on the clock? Did you foresee this?" moreover, such questions arise only at the beginning of development and are constantly distracting.
It’s just inconvenient to send, it’s impossible to avoid such, because gently hint that everything is in order?

Answer 1

why stop? let him pay.
an idea was voiced - the cost was announced (calculate there in hours or how you usually calculate)
another one was voiced - the cost was announced,
and so on

Answer 2

And how will my site look on the clock? Did you foresee this?

This question is quite relevant, but they must be described in advance in the TOR.
If it is not taken into account in advance, then, in principle, you can go to meet the customer, but not for free, because this is also labor costs - most likely the customer himself will refuse such an idea, since very few people open the site on the watch.

And let's do it like this, redo it, 1 pixel more here and less there

If the TOR does not immediately give a layout and the requirement that everything should be pixel-for-pixel, then you can politely tell the customer that these alterations do not make sense. For example, to say why the current version is objectively better or the alternative is a waste of time.

moreover, such questions arise only at the beginning of development and are constantly distracting.

Such questions at the initial stage are the norm. Just keep in mind that at the initial stage, there is a collection and clarification of requirements.

Answer 3

Negotiate payment for negotiation time as part of the employment.
If the customer is outraged, offer to communicate in writing - and the words are all fixed and the time for communication will be reduced.

Answer 4

It’s just inconvenient to send, it’s impossible to avoid such, because gently hint that everything is in order?

1. Approved TOR with a detailed list of works, where all the main elements of the interface placement and inter-block interaction are indicated - IN ADVANCE!
2. Any changes in the process of work (relative to the main TOR) is an additional agreement indicating labor costs.
And further, iBird Rose - already said everything correctly in his answer.

Answer 5

The magic word: "hourly" will turn any customer's Wishlist into your income.

Answer 6

before cooperation, conclude a contract / inform that N attempts to correct the result of work are allowed

Answer 7

Usually such a picture occurs at the design stage. Only competent project management, as well as its correct assessment at the start, can reduce the problem. It is also being treated by replacing the designer and project manager.
Questioning at the lead stage allows you to immediately identify a problematic client, which makes it possible to charge an above-average rate, plus take into account the risks, I usually add + 40% to the cost of not only the design, but the project as a whole.
Include the number of versions of layouts and revisions in the design tariffs, indicate the cost of additional revisions, all this should be announced in the commercial offer. The client will immediately notice the edit option.
Prototyping must be included in the design, at this stage you can immediately solve problems or draw a conclusion about the future fate of the project.
A competent presentation of the design allows you to make changes to the layout of the design, and not to a ready-made website template.

Answer 8

What for?
He also generates work for you, set a price tag and do it, in fact, such clients are the best

Answer 9

But what about "The client is always right" "Any whims for your money" If you have bugs in the payment system, these are your problems, not the client's - hourly payment is a good solution. If everything is ok in terms of money, you just don’t want to mess with an uninteresting routine, you can hire a junior, transfer part of the work to him yourself or advise the client to pay directly, you just formulated tasks for him.