How to set up the helpdesk via SMS?

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Bismarck2015-03-02 17:52:53

Helpdesk

Bismarck, 2015-03-02 17:52:53

How to set up the helpdesk via SMS?

I want to create a system where users can text a helpdesk number, and support operators can reply to those sms without leaving the helpdesk interface.
As far as I understand, sending and receiving SMS can be provided by a smpp-gateway service like smsc.ru. Is there a helpdesk system that can send http requests containing comments from a ticket, and, accordingly, accept such messages and register them as tickets / comments?
As an option: what software can normally translate sms received from the same smsc into email?

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