How to resolve a small conflict with a customer on upwork?

Question

Upwork

Did work for a client. With time tracking. Before the start, the rate was agreed, but not the total number of hours that I will spend. The customer himself set a limit of 5 hours. I honestly sat through them all and, in principle, the work was done (there were problems with the performance of the component that the customer provided me, but it seems that I managed to come to an acceptable compromise in this regard). Now the customer says that I spent too much time and asks to reduce the payment from 5 hours to 3 hours.
In the work diary, all 5 hours were normally denied, all the screenshots were on the case. The only problem is that all project discussions were via Skype.
I don’t want to give him my 2 hours worked)) But since this is the first project and I don’t have a rating, I’m afraid that if it comes to a conflict, upwork can ban me (or whatever it does with negligent performers).
Are there any pitfalls here? Or can you safely continue to bend your own?

Answer 1

give 2 hours. these are trifles compared to a possible conflict

Answer 2

you don’t understand the picture well from the customer’s side,
and the side is this: he puts a limit with a margin, and you hatch everything, and something else doesn’t work,
naturally, the word game starts to infuriate him
, and it’s not visible from your side, but he you are not the only contractor
if the customer is from a white country, it’s better to recognize his side
... it’s another matter if the customer is from a country washed by the Indian Ocean, but it’s your own fault for contacting

Answer 3

If so, then the customer is wrong. give him a bad review. no time to give.
Do not listen to advisers here.