How to refuse a customer if you have already started working, but you can’t cope with the tasks?

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spike3642015-09-04 02:59:07

Freelance

spike364, 2015-09-04 02:59:07

Hello. I took on another task on the frontend. I estimated the approximate time of work, I thought that I could handle it without any problems, but I overestimated my strength. With grief in half, I did about 1/3 of the work and it took a lot of time. The remaining 2/3 I do not know how to do, because it turned out that my competence is not enough at all.
How to competently merge an order, especially if my good friend advised me to the customer. I don't want to jeopardize his friend's reputation and mine. What to do? =\

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6 answer(s)

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heartdevil, 2015-09-04
@spike364

You need to express everything specifically to the customer. If you really can't do the rest, then immediately tell your client about it and hand over the completed part. Sorry. If you can do the rest, but it will take you more time (try to realistically estimate the time), then tell it like it is. That the deadlines were incorrectly estimated due to the fact that they did not take into account this and that. The customer can understand you and leave you to work further, increasing the term. But there will no longer be a reassessment of the amount for the project. Even "super urgent" projects are not always urgent).

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Emin, 2015-09-04
@Ewintory

Look for a more experienced performer and finish it together. Give him all the proceeds from the project. It is easy to merge, it is much more difficult to find a competent solution.

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gl_evhen, 2015-09-04
@gl_evhen

Return the money and the completed part of the work, and not waste time

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AntonMZ, 2015-09-04
@AntonMZ

Look for a guru in the field who can help you. Announce the budget and start working together, as mentioned above. Otherwise, next time, there will be a similar story. Consider that the payment for the current order has gone to the benefit of your education. And investing in training is not the worst option, worse is running away from the customer!

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Dmitry Pavlov, 2015-09-10
@dmitry_pavlov

All mothers advise their sons - to be a good honest boy. The advice is simple, but extremely correct. Talk to the customer, explain all the difficulties. Of course he won't be happy. But less than if you keep leading him by the nose. In the end, everything will be clear anyway. As they say, 5 minutes of shame and you are free. It will greatly simplify everything if you find a replacement for yourself, who will be able to do the task, introduce a colleague to the client and guarantee a complete transfer of cases before leaving.

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Puma Thailand, 2015-09-04
@opium

Immediately, directly, as soon as possible.