How to redirect clients from a personal Viber to a chat bot?

Question

Chats

Many clients, if necessary, write to us in Viber, they write to an account that is registered to a working phone number. How to redirect customers who contact us in Viber by phone number to our chat bot in Viber.
This is necessary to save contacts and the history of correspondence with the client in CRM.

Answer 1

You need to know the URI of your chatbot (copy to https://partners.viber.com/ ). You paste it into the link: viber://pa?chatURI=URI and give this link to your customers.
Also, in the chat bot itself in Viber, there is a "Share" button. You can use it, then the user receives a similar message in viber, as when you send someone's contact, only with the "Start a dialogue" button.