How to promote a client for support?

Question

Programming

Hello.
In short, the essence of the matter is clear. There are clients for whom small orders are made.
How can they (clients) be transferred from the category of one-time orders to monthly maintenance (from one-time mail server setup to monthly mail service support, from a one-time order for website development, again, to monthly support)?
How to offer, argue, hook on the living.....?
In general, any possible information.
Thanks

Answer 1

1. Keep servers at your place and arrange them for yourself. Any sneeze through you.
2. Explain that the improvement or fixing of bugs is timely, it is possible only if you pay for some kind of minimal support. If there is a payment, then the response time is so many hours (Do not forget to specify the limit and volume of calls for support, above the limit - for a separate price / contract). If there was no support, then you say right away that the response time can be so many days and then already in the queue among other orders. For you did not reserve time for their problems and took new orders, which you are doing.
3. In the development contract, immediately indicate support.
4.etc

Answer 2

Work well.
After all, when you go to visit, you probably won’t like the owner poking you with a syringe of gerych? And you're probably going to fucking go there again?

Answer 3

to say that if something happens, it will only be prepaid and with an extra charge for urgency)

Answer 4

Make a website on Bitrix or similar, and you will be happy and the client will have eternal hemorrhoids.
For example, we refused to impose support - first make everything work and then if improvements are needed, we will call you.
As a user, I need everything to work like a good new foreign car and not like a broken trough. Why do I need a new product (website) of poor quality that needs to be constantly repaired?

Answer 5

It seems to me that if a client who contacted you for the first time does not only provide a high-quality and timely service, but also adds to this in addition to what was asked for in a small amount, then the client will no longer consider you just as a one-time performer.