How to prioritize a call in a queue?

Question

Asterisk

Good day! Please tell me how to change the call priority in the queue. From the source we have the BIT.ATS platform, which out of the box does not know how to do this, and the management wants to divide subscribers into important and not very important ones. For example, if a person in the IVR clicked on 1 so that he would be, let's say not 5 as planned, but 1. Thank you in advance!

Answer 1

There is a variable QUEUE_PRIO, which takes values ​​from the standard 0 to 10. Before calling the Queue, you can set the priority to the subscriber, where 10 will be the highest.
same => n, SetVar(QUEUE_PRIO=10)

Answer 2

Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule[,position]]]]]]]]])

The last parameter is the position when placed in the queue.