How to organize click counting in ivr?

Question

Asterisk

There is freepbx, ivr is configured in it, for example:

Если у вас проблема ххх нажмите 1,
Если у вас проблема yyy нажмите 2,
Если у вас проблема zzz нажмите 3,

how to count the clicks of each menu, and if there are more than some critical value, then make a call or send sms /

Answer 1

Modify the standard IVR module and insert an AGI/CURL/ODBC call of your choice at the beginning of each IVR branch to save the keys pressed in the menu.