How to make automatic dialing when filling out the Bitrix 24 CRM form client?

Question

Bitrix24

Telephony connected. There is a widget on the site. A potential buyer can choose 3 options. Online chat, feedback form and callback.
How to make it so that when sending a message for a callback, the system itself calls the client, for example, after 1.5 minutes?

Answer 1

In the form settings, you can enable the "Callback" mode - then the responsible person will immediately start a call.
If it is necessary exactly in 1.5 minutes - the exit is only through the REST API - the voximplant.callback.start
method 1 option through CRM robots (CRM + rates, company, team):
1) The form falls as a lead to the 1st stage.
2) The robot starts (with the condition (CRM form = my_callback_form)):
2.1) Waits for 1.5 minutes.
2.2) Calls a webhook with the voximplant.callback.start method Option
2 - attach the outgoing webhook to your handler. The webhook fires when the event - onCrmLeadAdd is fired. And the handler is already counting a minute and a half and is already calling the voximplant.callback.start method