How to keep rating on upwork?

Question

Freelance

In connection with the transition to freelance (upwork), several questions arose regarding the rating.
1) How do the guys manage to keep a rating of 5.0?
2) What to do if you can’t do something or do it well? How not to spoil your rating?
3) If this is a fixed price, then you can refuse money and then the assessment will not be set?
4) Is it possible to avoid estimating on an hourly rate?
5) Are there times when you can get a bad grade unjustifiably? What can be done to remedy the situation?
5) Tell us about your life hacks that allow you to keep your rating and make customers happy.

Answer 1

5) Tell us about your life hacks that allow you to keep your rating and make customers happy.

While you are working for a rating, you should not be attached to the price, if you have signed a contract - you need to do everything as if for yourself, with love for details, so that in the end you can be proud of your work. Efforts spent over budget will pay off in the long run.

Answer 2

And get the job done on time.

Answer 3

Hello, from experience I will say that:
1) The rating of previous orders affects subsequent ones, i.e. the customer sees that you have 5* reviews in a row, and also puts 5*, although the work is 4*.
2) If something doesn’t work out, don’t be silent about it and don’t get lost, just tell the customer, he is also a person and understands this (if he is adequate)
3) It is possible, it will affect the number of successful projects
4) You can avoid it if the money is not received
5) I didn’t have such, why? We look at the feedback from the customer, what he puts to freelancers, an adequate person will not spoil the story for himself and others, if you have done your job.
6) I write about life hacks on my blog like no other freelancer (maybe I'm wrong, if you find a link, throw it to me, it's very interesting to read), people like it, of course I already wrote about it, but I'll duplicate it here:
in order to do a quality job, you need to fully understand the client's problem, just ask questions, a lot of questions until you understand the whole problem, it may not make it easier, but in most cases, you will go in the right direction, good luck with upwork!

Answer 4

1) Keeping a 5.0 rating is easy enough, most customers rate either 1 or 5, so just doing a good job is enough for a 5.0 rating
2) There were a couple of times when I did not have time to turn in the next milestone before the deadline due to my incompetence in a new one for me sphere. Once I saved a large circle of friends who did everything for me, and the second time I hired another freelancer, with a high rate and an obvious pro, and as a result, we completed the project together, I didn’t get much profit, but the client was satisfied.
3) It is possible, but the client can complain to the support and then they can still give you a bad rating. However, this is rarely practiced, because if the client has lost only time, and not money, he is not particularly eager to annoy you. But there are exceptions.
4) Can only be avoided if it is not objective. Write to support and support for your correspondence, screenshots, results of work can remove the review.
5) There are a lot of inadequate clients, it is very important to identify them at the interview stage. If you sign a contract with a person "I want facebook for $ 100", then there will be an unrealistically many problems. Even if you fulfill its conditions and make a lot of free improvements, you can still get a bad review. Unbiased reviews can be removed using a support ticket, but they take a VERY long time to consider such issues.
6) I share life hacks on my blog about freelancing - www.jff.name

Answer 5

1) They get only 5.0 feedback, for my first year or even a little more it was just like that, then I just gave up on it.
2) Refuse such work
3) As in the hourly work, it will not be taken into account.
4) Just like on fixed
5) It doesn’t happen, ask the client to change the review, there is even a special button for this
5) It’s enough just to work well

Answer 6

1. Treat the project as if you are doing it under a real contract after being accepted for work.
2. Discuss projects only in the workspace.
3. Keep the promised deadlines: if you don't get it on time - immediately reduce the cost!
4. Give 5-10% bonuses to new clients in terms of the amount of work, give promotional discounts.
5. Update your portfolio regularly.