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How to increase dialing time when transferring a call in Elastix Call Center from the agent console?
Good afternoon! Please help.
There is Elastix 2.5 with Call Center.
The essence of the problem is that operators working in the agent's console make a call transfer to another number using the transfer button (Transfer -> Attended transfer -> Transfer), the operator hears literally two or three beeps and the call is interrupted. The operator connects to the subscriber again. I would like to increase the dialing time to the second number several times.
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I asked myself, I answered myself :)
Everything turned out to be very simple.
Asterisk has an atxfernoanswertimeout parameter for Attended transfer in the features.conf file
, by default it is 15 seconds. i needed 60
[general]
atxfernoanswertimeout = 60
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