How to implement incoming call notification in CRM?

Question

Asterisk

It is necessary to display information about an incoming call in the browser in a self-written CRM (php + mysql)
as telephony, a cloud PBX Mango Telecom is used
there is an API
www.mango-office.ru/products/virtualnaya_ats/funct...
It was only possible to implement, obtaining statistics on calls via cron
But the most important thing is real-time event processing,
there are thoughts towards studying Node.js, which I still have zero.
Which way to look?
What are the solutions?

Answer 1

Not quite on the topic of course, but ... Mango does not know how to send an API call itself? Zadarma (just did an experiment: after a call, Zadarma itself sends data about the call via API) can.

Answer 2

fence the server that listens for calls from mongo
operators hook to it via WebSocket
a call has arrived push the desired operator
further, whatever you want, either ajax pull data from the right place or the operator clicks on the generated link from the data sent via WS
for Node.js I won’t say I didn’t try and there is no desire
in Golang done in a few hours with almost zero knowledge of the language

Answer 3

The idea came to implement this through push notifications, which are supported by both Chrome and Mozilla.
Maybe it will be easier.