How to fix error code 39 in 1C?

Question

1C-Bitrix

Tell me please.
We installed 1C, we are trying to scan a barcode and such a story flies out. How to set up correctly?
Thanks in advance!
"The read barcode cannot be processed. You
must make sure that this barcode is registered in the infobase and can be processed in this form. Code 39"

Answer 1

Did you enter the barcode into the database in the correct format?

Answer 2

What do you want to customize?
Everything looks normal to you - the barcode was considered, the search was performed in the database, an error was reported due to the absence.