How to deal with slander and the spread of false information?

Question

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This is the situation: VKontakte publics containing porn content contain photos of a person close to me and mobile phones with offers of sex services.
She turned to me for help. She gets calls all the time and her reputation is in jeopardy.
They wrote a statement, made a request to VKontakte technical support - they replied that they needed an official statement from law enforcement agencies.
And today, all the materials on the case were given to the district police officer. The district policeman himself says that everything was given to him without consideration. Allegedly, the request was not sent to the Ministry of Internal Affairs of the Russian Federation. The case takes place in Kazakhstan, Almaty.
Tell me how to be? Who faced similar?

Answer 1

How was it returned without consideration? Go to the Ministry of Internal Affairs, write an application yourself and make sure that it has been registered (you should be given an application number), otherwise, to the prosecutor's office with complaints already against the Ministry of Internal Affairs
If a police officer refused to accept your application or did not issue a notification coupon about the accepted application, or you have comments on the work of the police officers, then you will be carefully listened to by calling “Doveriya”, located at the Office of the Ministry of Internal Affairs of the Russian Federation for the Kamchatka Territory - 8 [phone];