How to create a UI satisfaction survey?

Question

Project management

Colleagues, hello
. Our company is running a pilot project for the implementation of a new IT system, two vendors are involved. Based on the results of the pilot, one vendor must be selected. The choice will also be based on how convenient it is for the end user to work in the system.
Accordingly, it is necessary to create a questionnaire with criteria for evaluating the usability of the system. Does anyone have similar experience? what are the criteria?
I would appreciate any help, thanks.

Answer 1

In the assessment there is a quantitative side and a qualitative one. Write down the main use cases of your work. In a quantitative assessment, you can look at parameters such as the number of mouse clicks to perform certain use cases, the time spent on direct actions with the UI in each use case. In a qualitative assessment - a regular user satisfaction survey. You can take NPS. In this case, it will show the number of supporters and opponents of this system in your organization.